Refund policy
1. Right of Withdrawal
If you are a consumer in the EU, you have the right to withdraw from your purchase within 14 days of receiving your order without giving a reason.
To use this right, you must notify us within the 14-day period.
2. Return Eligibility
To be eligible for a return, items must meet all of the following conditions:
- Unworn and unused condition
- No visible signs of wear on soles, heels, or upper material
- Returned in original packaging, including box and all inserts
- All tags and protective materials intact
- Properly packaged for return shipment
Items that show any sign of wear or damage will be rejected and sent back to the customer.
3. Return Costs
- The customer is responsible for return shipping costs
- A restocking fee of 10% applies to all approved refunds
The restocking fee covers inspection, handling, and processing.
4. Exchanges
We recommend using our size guide carefully before ordering.
- One size exchange per order is offered
- Customer pays return shipping
- We cover shipping of the replacement pair once per order
- Exchanges are processed faster than refunds
5. Refund Processing
Refunds are issued only after inspection and approval of returned items.
Refunds will be reduced by:
- Restocking fee (10%)
- Any shipping costs already incurred
Processing time: up to 10 business days after approval.
7. Return Time Limits
- Return request must be made within 14 days of delivery
- Approved returns must be shipped within 7 days of authorization
Late returns may be rejected.
8. Non-Returnable Items
The following cannot be returned:
- Worn or used footwear
- Items without original packaging
- Items damaged after delivery
- Final sale or discounted clearance items
9. Damaged or Incorrect Items
If you receive a defective or incorrect item, contact us within 48 hours of delivery with photo evidence.
We will provide a replacement or full refund at no cost.
10. Abuse Prevention
We reserve the right to refuse returns or limit future orders in cases of:
- Repeated high return frequency
- Evidence of wear before return
- Policy abuse or fraudulent behavior.